Practice Policies

We believe in partnership

Appointments, Cancellations & Late Arrivals

  • Late arrivals are accepted, but the visit ends at the scheduled time.

  • Rescheduling requires 36 hours’ notice. Late reschedules (within 24 hours) are treated as no-shows.

  • No-show or late reschedule fees $75.

  • Virtual options are available and can be switched up to 1 hour before if allowable by law.

Refills & Medication Policies

  • Please give 5 days’ notice for refills outside of an appointment and confirm availability with your pharmacy first.

  • Non-controlled medications can be refilled for up to 6-12 months.

  • Refills for non-opioid controlled medications will be issued no more than 3 months at a time.

Telehealth & Out-of-State Patients

We are licensed in South Carolina and North Carolina. The practice of medicine is performed wherever the patient is, not the physician. We require a face-to-face visit to establish care with us. Virtual visits may be an option to establish care if a face to face visit is scheduled.

We can temporarily continue care for existing patients located out of state (e.g., college students) for conditions already established under a current treatment plan. Please notify us in advance if you will be out of state.

Mutual Respect & Termination Policy

We aim to create a respectful, collaborative, and safe care environment.

  • We do not tolerate verbal abuse or hostile behavior toward our team.

  • We respect your right to choose your care team. Likewise, we reserve the right to terminate care with 30 days’ notice if therapeutic trust or safety is compromised.

Forms & Letters

  • Short forms completed during a visit are included.

  • Forms completed outside of appointments, or long forms (e.g. FMLA) incur an administrative fee and are completed within two weeks.

  • Urgent requests (< 72 hours) carry an additional fee.

Home Visits

Home visits may be available in select neighborhoods, based on clinician availability and appropriateness. A chaperone must be present.

What Sets Us Apart

People-First Approach

Everything we do is built around understanding your needs and helping you succeed—because when you thrive, so do we.

Long-Term Relationships

We’re not just here for the now. We love creating lasting relationships with our clients and growing with them over time.

Proven Process, Flexible Execution

We bring structure where it counts and adaptability where it matters. Our methods are clear, but always responsive.